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Automated Customer Service: Nike just stole my heart!??!

I can’t believe that I’m writing this.  But I have to give credit where credit is due.  I just called to check on an order that I placed with Nike.com a while ago that hasn’t yet been delivered.  My first reaction to the automated voice response was a negative one.  I hate those things.  Normally, [...] [...]

By Walter | October 31st, 2009 | No Comments | Read More »